FREQUENTLY ASKED QUESTIONS

Contact us as soon as you can. If your order has not been packed or shipped yet, we’ll do our best to help with the change or cancellation.

Yes. If you need larger quantities for your business, care home, or organisation, get in touch and we’ll help you with bulk order options and pricing.

You can pay securely with credit cards, PayPal, Google Pay, or Apple Pay. Choose the option that works best for you at checkout.

You can return your order within 30 days for a full refund, as long as the product is unused and in its original packaging.

To keep your Pepped Up toilet paper soft and luxurious, store it in a cool, dry place away from direct sunlight or moisture.

Yes, Pepped Up toilet paper is designed for everyday home use and works with most standard plumbing systems. If your home has a special setup, it’s a good idea to check your system guidelines before use.

Pepped Up toilet paper is made with sustainable materials and responsible sourcing. That means you get the softness and comfort you want while making a better choice for the planet.

Pepped Up toilet paper is made with sustainable materials designed to give you a soft, comfortable feel while reducing environmental impact. We focus on responsible sourcing so you can feel good about your everyday choice.

At Pepped Up, we offer flexible shipping options to suit your needs: standard shipping (5-7 business days) and expedited shipping (2-3 business days) for faster delivery.

Once your order ships, you’ll get a confirmation email with tracking details. Use that link to follow your parcel on the way to you.